An answering service is a business service that answers its clients’ telephone calls and conveys messages to the clients. With the rise in multilateral corporations and self-employment, the need for Answering Services has increased more than ever.

Capital Typing has been providing Answering Services to independent professionals, home-based start-up businesses, medium-sized enterprises and large corporations for many years. We handle the time-consuming task of managing calls for all industry sectors, and in particular for professions (such as the medical field) that require round-the-clock telephone support.

Some benefits of outsourcing Answering Services to Capital Typing are:

• We are available full time (24 x 7), part time or whenever you need us.
• Effective, professional Answering Services for all business types
• Live telephone operator services
• Courteous, professional and knowledgeable Answering Service agents
• Multilingual Answering Services
• Rapid response time
• Voicemail services
• Follow and Instant Divert services
• Web Portal services (clients may change their forwarding email addresses at any time, using online web portal)
• Several levels of service to suit the specific needs of individual clients (accounts are customized to clients’ needs)
• Our Answering Services include message taking and order entry
• Special Discount rates for Churches and Christian organizations
• Paging and answering machines

Our dedicated well-trained agents will answer all of your calls according to your specific business needs. We can assign specific individuals to take your calls to reduce the impression of impersonal service and give your customers a familiar feel. Capital Typing’s Answering Services deliver the coverage you need and take professional care of your clients, patients or customers.

We use the top-notch, sate-of-the-art telecommunications technology to enable our agents to access all your details when answering your calls. Our clients need only provide us with the following information: personal number and company name, the personal greeting you wish our Answering Services to use, your employee or department contacts, message preference (Voicemail, Email, SMS …), etc.

At Capital Typing, we will follow your specific instructions on how to handle your incoming calls, take your messages (or not) page you or call your in-house staff, etc.

We can limit our services to forwarding a call to a toll-free number or can assign one or more agents to interact with your clients on a day-to-day basis – it is up to you to determine the amount of coverage you need.

All our Answering Services agents are subject to constant supervision to ensure efficiency and all calls are recorded for easy lookup and access. Our clients always have direct contact with the Answering Services agents operating their accounts.

Contact Capital Typing if you are considering using Answering Services. We can make any size business run more efficiently.