Call centers must have the ability to handle a considerable volume of calls simultaneously, to screen all calls for forwarding to designated personnel qualified to handle them, and to log calls.

Capital Typing provides one of the most comprehensive Call Center Services nationwide. Our clients are mail-order catalog organizations, telemarketing companies, computer product help desks, and numerous large and medium-sized enterprises that depend on telephone calls to sell or service their products and services.

We personalize our Call Center Services to the needs of our clients – from relatively simple operations to complex and technically sophisticated services. Our multi-channel call centers employ a large pool of fully trained, web-enabled and sales-focused call center agents who provide the following inbound Call Center services:

• Toll-Free Customer Service
• IVR (Interactive Voice Response)
• Email Response
• Direct Response
• Conference & Registration
• Appointment Scheduling
• Live Receptionist
• 24-Hr Help Desk
• Emergency Response
• Multilingual services

If your business requires Telesales, Telemarketing or Market Research services, Capital Typing’s dedicated outbound call services agents can assist you. Capital Typing’s outbound telesales services include:

• Customer surveys live outbound survey campaigns
• Database development and verification
• Product marketing solutions
• Post-marketing efforts
• Team selling

Our outbound telemarketing services aim at turning each outbound telemarketing contact into sales and results. Some of the services they provide are:

• Customized scripts, according to market segment
• Appointments setting
• Multilingual services
• Cross-selling/Up-selling
• Optional high-productivity predictive dialing
• Outbound survey campaigns to target prospects or existing customers

Additionally, our outbound Market Research Call Center Services will help you find out what buyers are looking for. In short, Capital Typing’s effective outbound call center services will provide your business with valuable support enabling you to reach out to customers, prospects and research respondents.

Capital Typing is a premier provider of 24/7 contact center solutions. The quality of our services is assured by a team of managers who supervises our Call Center agents and trains staff to deliver services to your requirements.