A modern contact call center is one that handles phone calls, email, and online communication – including instant messaging.

Capital Typing provides exceptionally efficient multichannel Contact Call Center services to deliver world-class customer experience at every point of contact. Our Contact Call Center services combine advanced techniques with industry-leading business transformation processes, operational capabilities and a global infrastructure.

We provide inbound as well as outbound contact center services. We also provide both self-service and agent-supported contact center services. Self-service contact center services are provided by non-human systems, such as automated response systems. In self-service (automated) systems, customers typically push the buttons on the keypad of their phone to answer questions.  Automated response systems provide access to simple information (addresses, account balances, procedural instructions) or to route calls to a qualified live agent.

Capital Typing’s flexible and personalized Contact Call Center services can accommodate your business’s requirements, regardless of the size of your company or the industry sector you represent. One of our unique advantages is the availability of multilingual services. Over the years, we have developed optimized processes and resources to deliver the best Contact Call Center services at lowest possible cost. Contact us now to learn more about the comprehensive services we provide.