Knowledge Bases are computer-readable resources used to disseminate information online. Effective, well-developed knowledge bases optimize a business’s information collection, organization, and retrieval process.

Knowledge Bases are also valuable customer relationship management (CRM) tools because they give a company’s customers easy access to the information they need without the need for physical contact with company personnel. When well-organized and properly designed, knowledge bases facilitate and promote interaction between customers and an organization.

The FAQ or “frequently-asked questions” (and answers) feature is a very useful online customer service tool as well. It is not enough to simply create a user manual for any given product or service because as products and services evolve, the relevant documentation would have to be changed and adapted.

At Capital Typing, we have extensive experience in the development of valid, effective knowledge bases and FAQs. We provide our services to clients who represent almost all industries and service sectors. The process used by Capital Typing’s expert software professionals to design knowledge bases and FAQs is:

• Analysis of client maintenance records, existing fault isolation trees, and reference material to ensure that sufficient information exists to create an effective knowledge base.
• Extraction of maintenance and systems data from existing sources for inclusion in the knowledge base (this step includes editing and repairing solutions to provide maximum troubleshooting effectiveness)
• Development of the preliminary knowledge base
• Uploading the preliminary knowledge base to the client’s server
• Over time, the knowledge base grows and becomes increasingly effective, as new information is incorporated into it as a result of usage.
  

Some of the benefits of outsourcing FAQs and Knowledge Base development requirements to Capital Typing:

• Our experts can seamlessly convert your FAQs and knowledge bases into HTML, providing quick and easy context-sensitive access.
• We can create professional web-based FAQ systems and PDF manuals that run in all browsers on all platforms (Windows application, Web application, or online services).
• Since Capital Typing develops the initial domain structure, the client’s technical risk is greatly reduced.
• The knowledge bases we develop can easily handle cross-system effects, operator errors, maintenance errors, mis-configurations, etc.

Contact Capital Typing and make use of our professional experience and expertise for timely, cost-effective development of your FAQs and knowledge bases. We are committed to delivering timely and cost-effective solutions for all FAQs and knowledge base development requirements, and we guarantee consistent management of all business critical systems at predictable costs.