Many organizations and businesses do not have the management, personnel, facilities or capital resources to provide proper in-house Help Desk Support.

Capital Typing’s Online Customer Support department offers Help Desk Support services guaranteed to maximize our clients’ productivity. Our Help Desk Support services will assist your business to:

• Improve customer service
• Lower technical support costs
• Enhance business image
• Reduce management problems

Our comprehensive Help Desk Support services are customizable to support the needs of different industries. They include:

• Toll-free telephone
• E-Mail
• Fax
• Live Internet text chat support
• After-hours and Overflow Support
• Commercial computer hardware support
• Commercial desktop software support
• Vertical or Custom application support
• Tracking and resolution of customer issues
• Multilingual (English, Spanish, Portuguese, French …) support, and much more

To maximize customer satisfaction and enhance Help Desk Support services, Capital Typing employs an optimal blend of state-of-the-art technologies and customer service tools such as automatic call distributors, remote control applications, and network monitoring systems. These tools enable us to reduce average request resolution times while improving productivity.

Capital Typing will work with clients to design a specific Service Level Agreement (SLA) that meets their particular Help Desk Support requirements. All SLAs establish guaranteed metrics, including response time, first call resolution, call abandonment rates and average speed of answer (ASA). Our Quality Assurance professionals and individual project managers regularly review and monitor Help Desk Support requests to ensure compliance with SLAs.

Capital Typing is committed to providing customer-focused, world class Help Desk Support services. We can provide the computer support you need at a price you can afford. Contact us now.