Business owners and professionals who operate web-based systems know that the internet can sometimes seem daunting because of sheer volume. A popular web-based operation can receive hundreds or even thousands of emails each day; and chat systems require constant monitoring. Online Customer Service Management systems, such as Email Response and Live Chat Support, require a large, dedicated staff. Good Customer Service can be expensive if not handled efficiently. This is where we come in. Capital Typing is experienced in setting up systems, and can provide the necessary manpower to manage all your online Customer Care operations.

Email Response Management - Capital Typing has managed Email Response for E-commerce stores, and several other types of web-based system. Our staff is able to provide Email Response Support 7 days a week:

• First of all, we set up spam filters, which will eliminate the numerous advertisements that can clog up an inbox.
• Secondly, we will develop a system of canned responses to deal with common concerns: this system is similar to a set of FAQs about the site, and the products and services being offered.
• Finally, we will train one or more of our staff (depending on the volume of emails you receive) to handle the remaining emails. This person will need to learn about your operation, including rules and policies, in order to represent your interests competently.

We understand the importance of a professional image, and will develop responses that present your Company in the best light. Email response provides an opportunity to market and upsell your firm’s products and services. A well planned approach to Email Response Management always promotes your firm, and builds up the confidence that recipients have in your firm. We will help you retain existing clients, and impress visitors to your onl ine store/service or other operation.

Live Support - This type of system is extremely useful to customers who need to ask questions about a product or service, and is more convenient as well as less costly than a phone-based Customer Care system. Live Customer Support is the new wave of customer care.

• Your customers/clients will feel secure knowing that they can reach you at any time conveniently, and sit in comfort at home while knowledgeable, trained professionals answer all their questions. Many people assume that this type of cutting edge service is beyond their means, but you’d be surprised how cost effective our plans are. Please take the time to send us a message using the Quick Quote tool at the upper right hand of your screen, or call our Customer Care Hotline for more information.
• We can devote a team of any number of Customer Care Specialists to your Live Chat Support system. Service can be provided during certain hours only, or 24/7 if required.
• Your store/service will always be represented professionally. Our staff will train extensively to learn about every element of your operation. We will discuss the service with you, and go through every scenario using sandbox training simulations. Rest assured that no matter what comes our way, we will be prepared to respond in a way that presents your Company in the best light.

Many of our clients have found this service especially rewarding because they have been able to actually create new virtual stores, and additional operations. We actively encourage our existing clients to branch out into new ventures. With Capital Typing as your business partner, new doors are opened, and the possibilities are endless. We help you to free up valuable time so that you can focus on what’s important – expanding your operations and guiding the growth of your enterprise. Contact us today, and a Customer Service Consultant will be happy to discuss how our Customer Support team can serve your Company’s needs. Please also continue to browse our website to learn more about the exciting services we provide. Capital Typing offer outsourcing services in virtual office support, including Secretarial Services and Office Administration, Transcription Services, Data Entry and Language Translation Services. We are an outsource business, with services designed to provide the most cost-effective solutions for running their business, to experience the phenomenal potential benefits of outsourcing. Contact us today; you will be glad you did!