Businesses and organizations, large and small, can reap many benefits from outsourcing their Contact Centers. Outsourced contact center advantages offered by Capital Typing include:

• Increased service flexibility (shared or exclusive infrastructure, simple or comprehensive services, etc.)
• Time saving for your IT staff
• Access to the latest contact center technology
• Acquire end-to-end services
• Custom-tailored pricing models and packages
• Guaranteed quality of services

Capital Typing’s outsourced contact center provides clients with outstanding quality services combined with a personalized approach. Our contact center outsourcing solutions use both live dedicated contact center agents and automated response services. We have established a reputation as a leader in the industry and we provide contact center solutions to businesses of all sizes across a wide range of industries.

You can confidently outsource any (or all) of the following contact center services to Capital Typing:

• Inbound Service: Overflow and 24-hour, helplines and help desk services, order processing, product recall, response handling (email and directly), IVR (Interactive Voice Response), appointment scheduling, multilingual services and much more
• Outbound Service: Telemarketing, Telesales, Appointment Setting, Follow-up calling, reactivating dormant clients, cold calling services, marketing support, etc.

Customer relationships are crucial to any business, and contact centers play a critical role in this area. Outsourcing your contact center to Capital Typing will help you enhance brand loyalty and increase customer satisfaction while reducing cost and increasing revenue. Contact us now to learn about our services. Our pricing options are customized for different types of client requirements.