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Customer Service Tips

Unfortunately, bad customer service is the rule and not the exception. In spite of the lip service paid by all businesses to the importance of customer satisfaction, poor customer service is a widespread phenomenon that results in businesses losing thousands of dissatisfied customers every day. Here are some pointers on how to improve customer support services:

Make sure there is an avenue through which customer service complaints can be voiced (so that they can be resolved to the customer’s satisfaction)
Good customer service depends on the establishment of rapport between customers and customer support service employees
Empathy, customers need to know that the customer service provider appreciates their needs and circumstances
Control – clients need to feel that their wants / inputs will affect the outcome of the problem
Information – customers want to know about products and services – but in a pertinent manner. They do not need an avalanche of promotional information.
Alternatives – most customers want alternative and flexible customer service solutions.
Fairness – every customer wants to feel he / she has received an adequate response to her / his problem or request.
Be available to listen: Make sure there is an avenue through which customer service complaints can be voiced (so that they can be resolved to the customer’s satisfaction)
Be approachable: Good customer service depends on the establishment of rapport between customers and customer support service employees
Be understanding: Customers need to know that the customer service provider appreciates their needs and circumstances
Empower the customer: Clients need to feel that their wants / inputs will affect the outcome of the problem
Provide sufficient, but not too much information: Customers want to know about products and services – but only what is relevant to their needs. They do not want an avalanche of promotional information.
Be flexible: Most customers want alternative and flexible customer service solutions
Be fair: Every customer expects an adequate response to her / his problem or request.

In addition to the above general customer care tips, here are a few customer support service tips dealing specifically with client support:

Meetings (deliver main points of meetings to clients, in their preferred format)
Reports (deliver quality reports and Executive Summaries)
Accessibility (your clients should feel that you are accessible).

Customer service skills are vital to any organization and business. Businesses and organizations are often faced with the necessity of deciding between the need to lower costs and the need to improve customer satisfaction by enhancing and developing their customer support system. Capital Typing is an outsource business that offers a whole range of cost-effective office support solution services – including Online Customer Support services. Contact us today and talk to one of our Customer Service Consultants. See how you can provide excellent customer service at a fraction of the cost you had envisioned.

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